Introduction

Introduction: Welcome to Security.io, your trusted provider for cybersecurity consulting, virtual Chief Information Security Officer (vCISO) services, and specialized security toolkits. At Security.io, we help small & medium-sized businesses (SMBs) build & mature robust security programs, conduct incident response simulations, and maintain compliance with standards like SOC 2, HIPAA, PCI-DSS, and ISO 27001. We’ve created this FAQ to address common questions—if you need further assistance, please get in touch.

Frequently Asked Questions

Q:  What services does Security.io provide?
A: Security.io offers cybersecurity advisory services, virtual Chief Information Security Officer (vCISO) support, compliance preparation (e.g., SOC 2, HIPAA, ISO 27001), security incident response planning, tabletop exercises, and productized security toolkits tailored for SMBs.
 
Q:  How can I start working with Security.io?
A: Getting started is easy! Visit our website at www.Security.io and schedule a consultation or fill out our inquiry form. Our team will quickly follow up to discuss your specific needs and how we can help.
 
Q:  How does Security.io differ from traditional cybersecurity consulting?
A: Traditional cybersecurity consulting often provides general recommendations. Security.io Focused on Delivering Outcomes. Offering customized vCISO services, actionable incident response tabletop toolkits, and compliance frameworks specifically designed for SMBs. Our solutions are practical, affordable, and tailored to your business size and industry.
 
Q:  What is a vCISO, and why might my business need one?
A: A virtual Chief Information Security Officer (vCISO, often referred to as a 'Fractional CISO', is a part time consulted resource, whom provides experienced security leadership and strategic guidance without the cost of a full-time executive. Small & medium sized businesses who may have the need but no the budget, can benefit from a vCISO by gaining enterprise-level expertise to manage cybersecurity risks, compliance, and strategy in a cost effective way.
 
Q:  What industries does Security.io serve?
A: Security.io supports various industries, including technology, healthcare, financial services, startups, professional services, and other sectors requiring robust security and compliance frameworks.
 

Compliance Readiness & Business Outcomes

Q:  Can Security.io help my business achieve compliance certifications (SOC 2, HIPAA, ISO 27001)?
A: Yes Absolutely! We offer specialized compliance toolkits and advisory services that simplify the process, provide clear guidance, and help you achieve certification efficiently.
 
 
Q:  Do I need technical expertise to use Security.io's toolkits?
A: No, our toolkits come with guides, playbooks, and runbook and are designed for ease of use and include clear instructions, templates, and step-by-step video guides. They are suitable for both technical and non-technical staff.

Login & Access

Q:  How do I access my Security.io account or resources?
A: Once you become a client or toolkit subscriber, you will receive secure access and instructions to our client portal; your personalized Dashboard, where you can access resourcs such as toolkit, playbooks, and runbooks. Our extensive library of cybersecurity materials.
 
Q:  Why do I need to verify my email address when I register for an account at Security.io?
A: Upon new user SignUp, a verification code is sent to the email address you used to register on our website. This verification code is only valid for 24 hours. Unverified users will be removed after 5 days.
 
Q:  What should I do if I forget my login credentials or need assistance accessing my account?
A: If you have login or account issues, please contact our support team directly through the support form on our website . We will quickly assist you in regaining secure access.  In addition, if you Forgot Your Password, you can reset your account password by simply resetting it on our Forgot Password page.
 
Q:  What Plans are available and what features do each come with?
A: Because everyone has different needs, we’ve created 3 tiers of service to accommodate all use cases. Our cost structure is a flat rate per month, no hidden fees, no kidding! Due to the overwhelming success, we reached Free-Tier capacity in 15 days! If you have an active account, it will remain active! New free-tier registrations are currently frozen and will reopen next month.
Each of our plans have different feature sets to meet your needs. Read more about the unique features of each tier here.
 
Q:  How do I change or reset my password?
A: Having issues with your login or password? Forgot your password or need to reset it? No problem, you can reset your password thru our Recovery page.

Pricing & Billing

Q:  Contract; Am I locked into a long-term contract with Security.io?
A: No! Our services are billed monthly, and you can star  or adjust your engagement at any time. We believe in providing value without locking clients into long-term commitments.  We do offer discounts for annual retainer agreements. 
Q:  Can I upgrade or downgrade my service plan?
A: Yes, you can easily adjust your service level. We understand that business needs evolve, and our flexible engagement model accommodates upgrades, downgrades, or scope changes as required.